Technical support

See the Troubleshooting content for solutions to correct problems with the receiver before you speak with Topcon customer support.
Speak with a local Topcon dealer or go to the myTopconNOW website at myTopconNOW for technical support. Give a full description of the problem to quickly get support.
For better technical aid from Topcon, give this information:
ADDITIONAL INFORMATION:
- The field operation that was done when the problem occurred
- Specified information about the issue, symptoms, and all error messages that come before or after the problem
- The frequency with which the problem occurred or patterns
- Receiver information and configuration:
  1. Set the receiver power to ON.
  2. Connect the receiver to a computer or field controller and open the web UI. See Connection to a Computer.
  3. Select AboutInformationFile.
Select ManagementTroubleshootingDownload Log.
Select Save to File, then select a location on the computer in which to save the file.
Send this file to the Topcon support staff.
ADDITIONAL INFORMATION:
- Specifications of the mobile devices and computers used in the field or office that have the problem, which include:
  - Model information
  - Version number
  - Operating system information
  - Memory and storage capacity
- System software information, which includes:
  - Version number
  - Steps to reproduce the problem
- Specified information about the field environment and/or observation of conditions when the problem occurred.

myTopcon NOW! support

Take your Topcon experience to the next level with myTopcon NOW! This platform is a self-service tool for your desktop or mobile device.