After the Pairing Tags are specified, the Remote Support Client shows the What can this Support Desk do? window. The selections made on the different tabs here control Support Desk access for the following functionality:
| Functionality | Description |
|---|
| Remote View | Support Desk can only view the client device display |
| Remote Control | Support Desk keyboard and mouse connect to the client device to let the Support Desk to do procedures through the user interface in the same procedure as the local user. |
| File Transfer | Support Desk can move files to and from the client device |
| Machine Configuration | Support Desk can get the Client Controller to do diagnostic procedures |
The policy can set to one of the following selections:
| Permission | Description |
|---|
| Yes | Let the Support Desk do this without more aid |
| Ask | Let the Support Desk do this if the operator confirms permission when the Support Desk requests it |
| No | Do not let the Support Desk do this |
| Permission | Description |
|---|
| Yes | The recommended values are Remote View |
| Ask | Remote Control |
| Ask | File Transfer |
| Ask | Machine Configuration |
Caution: Do not let Remote Control and Machine Configuration without asking the client. The Client Device will be applied to external changes when the machine is in operation.
