Diagnostics report

3D-MC keeps a log of the last 10 minutes of operation. If a system issue occurs, the operator can save the recorded data as a system log file. The system log is helpful in diagnosing the problem and will be requested by Topcon Professional Services for support in resolving the issue.

You can collect a log directly from 3D-MC without enabling Supervisor Mode or entering Diagnostics or the MC-X Config environment.

Select Tools menuDiagnostics Report to collect data from all issues during the last 10 minutes on the Report screen.
Figure: Report
Enter a short summary of the issue in the Summary.
Add more in the Details.
Select Create.
Select the location, internal storage or USB drive, from the To: drop-down list.
Figure: Storage options
Select OK .
Figure: Save data