Looking for your apps? Click the account icon in the upper right corner of the page.

Display problems

The Display power does not go ON.
Cause(s)
Solution(s)
The cable is the incorrect cable, incorrectly connected, or damaged.
Make sure that the power cable supplies 12 to 24 VDC and is negative-conductive.
A socket (positive) = 12 to 24 VDC.
E socket = Ground.
Make sure that the power cable is connected to the correct port and the ends are tightly attached.
If the cable is damaged, speak with your dealer about a new cable.
The screen transferred to operating system.
Cause(s)
Solution(s)
TheExit 3D MC function may have been pressed in error or incorrectly.
If the screen shows the desktop, the My Computer folder must be visible.
Tap the My Computer folder two times.
Look for the folder Disk C, and tap it two times.
Look for the Display icon and tap it two times. The application program opens and goes back to the main screen.
The “Control file has no GPS localization” message.
Causes
Solution(s)
No GPS localization was done for the project.
Make a plan to do the GPS localization.
Problem
“Loading….” or “Building….” message.
Cause(s)
Solution(s)
The program in the display is in the middle of loading files or making graphics.
If the pointer on the main screen moves when you tap in different areas, the display is calculating.
When the system is busy, the pointer becomes an hourglass shape.
Wait some minutes to let it complete the process.
Calculation takes longer when a larger file is selected.
If the pointer does not move, the display can have a calculation problem.
Power off the display can repair the calculation problem.
The Elevation/Slope Control pad shows: “GPS receiver not connected!”
Cause(s)
Solution(s)
The GPS+ signal or radio signal is not correct.
The graphic can identify the cause of the problem.
For GPS+ signal, do a check of the cable connections from the CAN Open MC-X3 Controller breakout to the GR-i3 antenna.
Do a check of the cable connections at the controller and the display.
The Elevation Control Button shows “Waiting for radio link.”
Cause(s)
Solution(s)
The Radio transmission, radio antenna, the status of lights on the receiver, and/or power can have a problem.
Do a check that the Base Station is operating correctly.
Also, do a check that the Rover radio antenna on the machine and its cable connections are correctly connected.
Make sure that the radio channel is the same between the Base Station and the machine Rover. Make sure that the radio is correctly set up on the display.
The Elevation Control Button shows: “Waiting for Initialization.”
Cause(s)
Solution(s)
The GPS+ receiver has not tracked sufficient correct satellites.
Do a check that the Rover antenna has a clear view of the sky.
Do a check for blockages that cause a blockage or a reflection of satellite signals. For example, trees, buildings, and vehicles.
The system is trying to calculate a solid position.
If this is the first time operation, this message can continue for some minutes while the receiver gets a new almanac.
The Elevation Control Button shows: “Out of design area.”
Cause(s)
Solution(s)
The machine is out of the design surface area.
Make sure that the correct project file is selected and the surface file is active.
Move into the design surface area so the operator can start the grading.
The Elevation Control Button shows: “No GPS localization.”
Cause(s)
Solution(s)
The layer currently selected has not been localized correctly.
Make sure that the correct layer is selected.
A control point file is in the build process or that process has started.
Ignore the message until the localization is done.

myTopcon NOW! support

Take your Topcon experience to the next level with myTopcon NOW! This platform is a self-service tool for your desktop or mobile device. 

Product manuals
paper icon
Communications
phone icon
E-learning
hat icon
Quick start guides
support icon
Firmware & software updates
cloud icon
Troubleshooting
webinars icon