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Add support desk

  1. Select ToolsRemote support from the main menu.
    ADDITIONAL INFORMATION:
    Figure: Support desks
  2. Select Add.
  3. Enter the Support Desk Number and if needed, the Auto-Pair PIN.
  4. Select Next to validate the information.
    ADDITIONAL INFORMATION:
    Figure: Support desk lookup
    The system searches for the support desk. If the support desk credentials are incorrect, a warning message appears. If the support desk credentials are correct, the basic support desk information is shown.
    Figure: Support desk information
    The user can view support desk information, such as the support desk name and contact phone number. The user can also enter a customer name and service tag for easy identification on the Sitelink web portal support desk.
    Figure: Support desk
    Topcon recommends using a unique service tag along with the customer name to easily find the support desk.
Related information
Configure the customer support desk

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