Advanced options

Select Advanced to see the advanced options for the service desk. Set the policies for remote view and file transfer here.

ADDITIONAL INFORMATION:

Functionality	Description
Remote View	Support Desk can only view the client device display
Remote Control	Support Desk keyboard and mouse are connected to the client device, allowing the Support Desk to perform actions through the user interface in the same way as the local user
File Transfer	Support Desk can transfer files to and from the client device

Policy	Description
Yes	Allow the Support Desk to do this without further prompts
No	Do not allow the Support Desk to do this

Select Pair after the support desk settings are configured, the support desk status will show as Paired when the connection is successful.

ADDITIONAL INFORMATION:

With one or more support desks paired, the operator can:

Functionality	Description
Unpair	Unpairs the support desk after the auto-pin is entered correctly or it can be unpaired with approval on the Sitelink web portal
Refresh	Refreshes the support desk dialog and updates the paired/upaired support desks
Edit	Change the policies and tags
Request	Remote Support Request opens
Add	Add Support Request opens. The operator selects the destination and enters a short message.